Orders & Returns
Order Cancellations, Refusals, and Address ChangesRequests must be made by phone or email. Requests must be made by 11AM EST the day after the order was placed. If the order was placed after 12PM, on a weekend or on a holiday; the timeframe will roll-over to 11AM EST on the next business weekday.
If Hunting Mansion sends the correct items to the address on order and it is refused by the customer, all shipping charges to and from the customer will be deducted from the refund. This includes all shipping charges for any items advertising Free Shipping.
If you find yourself in a special circumstance that requires you to refuse a package, please contact us first for approval.
Adding Additional Items to a Previous OrderWe cannot guarantee that requests to add items to previous order will ship with the original order. We will make every attempt to do so but we cannot guarantee it. Additional shipping charges will apply.
If You Input Incorrect AddressesUnfortunately, every carrier charges additional amounts to either redirect or reship packages due to incorrect addresses. If you omit the correct street address, apartment number, PO box, zip code, etc. we have no choice but to pass on the additional charges to you for the additional cost. This can range from $5 to $35 depending upon the region and the reason. Please contact us as soon as possible if you have entered the wrong address on the order.
Despite our best efforts, particularly popular items can sell out and when this is the case, we will inform you of the expected earliest delivery date. Please inform us should you wish to cancel at any time and you will receive a full refund.
Returns & Exchanges
- You have 30 days – a full month – to return items for refund or exchange.
- The items must be returned or exchanged in a New, Unused and Unworn condition with all tags attached.
All Closeout item sales are final and cannot be returned.
First Aid Products
First Aid products cannot be returned once the kit is opened - we cannot guarantee that the contents remain sterile for future customers unless we did so.